Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1682  60%
(483 of 801 users)
What do I do if I forget my username and password? 1070  56%
(408 of 727 users)
Are information reports available? 758  55%
(392 of 701 users)
How do I get an account established so I can order online? 1475  55%
(401 of 727 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 657  56%
(305 of 538 users)
Do I have to order in full case quantities or may I order smaller amounts? 1189  54%
(391 of 724 users)
Why is my order On Hold if I paid with a credit card? 1134  53%
(406 of 754 users)
What is a "restricted" product? And what is an "allocation?" 1045  53%
(410 of 764 users)
What are the warehouse pick up hours? 972  54%
(348 of 642 users)
Can I cancel an order I just placed? 1234  53%
(405 of 757 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 582  54%
(310 of 573 users)
How do I check out and pay with a credit card? 1089  53%
(371 of 699 users)
Who should I call if there is a problem with the website? 811  53%
(326 of 611 users)
How can I see my last order? 774  53%
(350 of 659 users)
Can payment by credit card be made after an order has been placed? 978  52%
(354 of 668 users)
Where do I create Templates? 854  52%
(327 of 620 users)
What is an Order Template? 712  52%
(309 of 585 users)
How can I change my order to a customer pickup? 869  52%
(317 of 602 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 781  52%
(335 of 638 users)
How do I register my license number so I can order online and use other web services? 778  52%
(321 of 614 users)
How do I print a month end inventory report 677  52%
(303 of 579 users)
How do I change my password and other account information? 958  51%
(375 of 724 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 898  51%
(347 of 669 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 706  52%
(318 of 611 users)
how do you go back to an order to correct it if you already put it through?? 585  52%
(259 of 493 users)
Can I print my order before it is submitted? 719  51%
(333 of 645 users)
What can I do if I ordered the wrong product? 833  51%
(318 of 616 users)
how do I order by the bottle and not by the case? 699  51%
(265 of 510 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 557  51%
(285 of 551 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 861  51%
(293 of 569 users)
Where can I find the top selling wines in New Hampshire? 781  51%
(338 of 660 users)
Is there a way to print a blank template to use as an order form? 891  51%
(327 of 639 users)
Sometimes I get kicked back to the home page. Why? 784  51%
(336 of 657 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 714  51%
(271 of 527 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 819  51%
(326 of 638 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 789  51%
(353 of 692 users)
How do I find out the shelf life of a product? 711  51%
(327 of 640 users)
How do I change the contact person on 885  50%
(347 of 681 users)
I am a new licensee. How do I register to get an online ordering account? 656  51%
(287 of 561 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 745  51%
(293 of 574 users)
How do licensees place an order for "Restricted" products? 923  50%
(343 of 675 users)
When should a product be "Restricted" or "Allocated"? 748  50%
(374 of 737 users)
How do I get a login? 868  50%
(359 of 709 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 636  50%
(265 of 521 users)
Can I place news articles on for my business? 793  50%
(339 of 671 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 642  50%
(257 of 507 users)
How much does advertising cost? 620  50%
(315 of 625 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 530  50%
(261 of 517 users)
i am having problem logging in.i forgot my password.i was asked to put in my email address but, it states they cannot find me email address when i am receiving email of sales every month. 586  50%
(275 of 547 users)
I'm a broker. How can I get a report of the independent stores and restaurants who have bought the product I represent, and how much they bought? 569  50%
(257 of 511 users)